Are You Asking the Right Questions?
Your initial phone conversation with a customer is crucial. You want to
ask the right questions to get the clearest picture of the situation possible.
Make a checklist and ask the following questions as suggested in the IICRC
S500:
- What is the source and condition of the water?
- When did the damage occur?
- Do you own or lease the property (insurance information)?
- What steps have been taken to repair or eliminate the source?
- Which areas are affected (number of rooms, size)?
- How much furniture is present in the affected areas (possible
staining, personnel requirements)?
- Has there been previous water damage (source, extent, and was any remediation performed)?
Get answers to these questions and you’ll have a solid starting point
for the job!