Owners Manuals are available at the Documents tab of each product page or at Resources > Product Documents. Please refer to the Owner’s Manual before calling your dealer.

Error codes are listed in the Owner’s Manual, available at the Documents tab of the product page or at Resources > Product Documents. Please refer to the Owner’s Manual before calling your dealer.

Contact your local dealer or call Dri-Eaz Service at 800-932-3030. We can help you diagnose the problem.

If your equipment may be exposed to freezing temperatures, first make sure all the water is drained from the unit, then initialize the purge sequence. This will remove any water remaining in the pump basin. Finally, make sure the drain tube is fully drained. Please check the Owner’s Manual for your dehumidifier for specific winterizing instructions.

Contact Protimeter at 814-834-9140.

Lifetime* on polyethylene body for Dri-Eaz refrigerant dehumidifiers, airmovers and air scrubbers.

Six (6) years* on compressor and coils for Dri-Eaz refrigerant dehumidifiers.

One (1) year* parts and labor for Dri-Eaz dehumidifiers, airmovers, air scrubbers, mobile heaters and Dri-Eaz-branded instruments. (EXCEPT this warranty does not cover consumable or wear items including, but not limited to, filters, batteries, power cords, belts, cords, switches, valves, hoses, and rubber parts).

*Subject to terms and conditions as described in the product warranty text. Limited warranties provided to the original purchaser only, beginning from the date of purchase.

One (1) year* from the date of purchase on parts and labor (EXCEPT this warranty does not cover consumable or wear items including, but not limited to, filters, batteries, power cords, belts, cords, switches, valves, hoses, and rubber parts).

*Subject to terms and conditions as described in the product warranty text. Limited warranties provided to the original purchaser only, beginning from the date of purchase.

Protimeter moisture detection instruments are serviced and warranted by Amphenol Advanced Sensors.

Contact Amphenol at 814-834-9140 or visit https://www.amphenol-sensors.com/microsites/protimeter

All parts are available through your local dealer.

Save time and money! Many common service procedures can be performed in your own shop with your own tools. Visit our Service Videos tab above for details.

Please contact your dealer first to discuss your repair options. To locate a dealer near you, use our Dealer Search tool or call us at 800-932-3030. If you and dealer determine that returning your equipment to Legend Brands is required, please refer to the following procedure. This policy applies to all warranty and non-warranty Dri-Eaz and ProRestore products. Protimeter moisture meters are serviced by Amphenol—call 814-834-9140.

1. Request and receive a Return Material Authorization (RMA) number from your local dealer for all products in need of repair.
2. Pack your equipment in a sturdy box and write the RMA number on the outside of the package.
3. Insure your package against damage.

Legend Brands factory repair service centers only service Legend Brands equipment.

We cannot accept returns of consumables or discontinued products.

At the discretion of Legend Brands, products under warranty will be handled in one of three ways:

1. Repair product and return to you.
2. Discard product; issue credit or send replacement at no charge.
3. Bill for replacement product, then issue credit against replacement upon receipt and inspection of defective item.

Products returned for a refund are subject to inspection. A minimum 20% restock fee applies to all equipment returned in new condition and in original packaging with Owners Manual and Legend Rewards points certificate. Returns of used equipment are not accepted. The return period is thirty (30) days from date of purchase for finished goods (F-numbered equipment and filter packs) and sixty (60) days from date of purchase for parts. Items returned after the relevant return period has expired are not eligible for a refund.

We cannot accept returns of consumables or discontinued products.

Products returned for repair are evaluated for cost of repair vs replacement. Legend Brands will then contact your dealer with one of two recommendations:

1. Repair. Legend Brands will provide a repair quote to the dealer who will then get your authorization to either proceed with the repair or scrap the unit.
2. Disposal. If cost of repair exceeds cost of replacement, we will recommend discarding the product. Disposal fees of $25 per airmover and $75 per dehumidifier apply.

For service or warranty inquiries on Protimeter products, contact Amphenol directly at 814-834-9140.