Make a Better First Impression
One of the least expensive ways to improve your business success and build customer loyalty is through courtesy and professionalism. Factors that influence a property owner’s first impression include:
- Attitude
- Driving habits
- Appearance of technicians
- Appearance of company truck and equipment
- Technician's greeting to client
- Certification of company and technicians
- Communication—ability to explain what needs to be done and why
And remember basic courtesy—please, thank you and sorry.
- Ask: Please, can you show me all the damage?
- Say: Thank you for giving us an opportunity to get your home back to pre-loss condition.
- Say: Sorry for any inconvenience our equipment may cause.
Get your whole team up to speed so you can deliver consistent, quality and courteous service.