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Make a Better First Impression
One of the least expensive ways to improve your business success and build customer loyalty is through courtesy and professionalism. Factors that influence a property owner’s first impression include:
  • Attitude
  • Driving habits
  • Appearance of technicians
  • Appearance of company truck and equipment
  • Technician's greeting to client
  • Certification of company and technicians
  • Communication—ability to explain what needs to be done and why

 And remember basic courtesy—please, thank you and sorry.
  • Ask: Please, can you show me all the damage?
  • Say: Thank you for giving us an opportunity to get your home back to pre-loss condition.
  • Say: Sorry for any inconvenience our equipment may cause. 

 Get your whole team up to speed so you can deliver consistent, quality and courteous service.